C-Med HIS at Salamatak
Clinical Efficiency Reinvented
Salamatak Medical Centre, a leading multi-specialty healthcare provider in Riyadh, partnered with C-Med HIS to transform its clinical operations, enhance patient experience, and ensure full compliance with Saudi healthcare regulations.
“Implementing C-Med HIS has greatly improved our operational efficiency and patient management. The modules are well-designed and easy for our staff to use. Insuarance submission through NPHIES from C-Med is very easy and accurate.We particularly appreciate the quick response and customization support from the C-Med team. It has been a valuable addition to our digital healthcare journey.”
Mr. Asaf Mohammed Nechikkadan
MD, Salamatek Medical Centre - KSAThe transformation began with the replacement of an outdated HIS, followed two years later by the implementation of Insurance Drug Formulae (IDF) and NPHIES modules — creating a seamless, connected, and compliant digital ecosystem across all departments.
The Challenge
Before adopting C-Med HIS, Salamatak faced several limitations with its legacy system:
- Poor integration between clinical, pharmacy, and billing modules.
- Time-consuming insurance claim handling and non-formulary drug rejections.
- Limited reporting and lack of readiness for NHIC/NPHIES compliance.
The management sought a new HIS that could unify operations, support evolving insurance regulations, and provide better data visibility for decision-making.
The Solution
After a detailed evaluation, C-Med HIS was selected for its proven reliability, flexibility, and alignment with Saudi regulatory standards.
Phase 1: HIS Replacement
- Comprehensive migration from the old HIS with zero data loss.
- Implementation of new modules like EMR, Pharmacy, Laboratory, Radiology, Billing, and Dashboard modules.
- Centralized access control and real-time data visibility.
- Go-live completed successfully in just 14 weeks.
Phase 2: IDF and NPHIES Implementation
Two years after Phase 1, Salamatak advanced to the next stage of digital transformation by implementing Insurance Drug Formulae (IDF) and NPHIES integration within C-Med HIS.
- IDF Module: Standardized drug formulary mapping ensured prescriptions aligned with insurer-approved lists, reducing claim rejections and improving compliance.
- NPHIES Integration: Enabled automated eligibility, authorization, and e-claim submission with insurers through a FHIR-compliant interface, ensuring real-time processing and transparency.
Both implementations were completed within stipulated time , using the existing C-Med infrastructure without disrupting daily operations.
The Results
Operational Efficiency
- 35% faster patient turnaround time.
- Improved pharmacy accuracy and standardized prescriptions.
- Unified medical and billing data for better coordination.
Compliance & Financial Impact
- Minimal claim rejections due to non-formulary drugs after IDF implementation.
- End-to-end NPHIES compliance and faster claim settlement cycles.
- Enhanced reporting, transparency, and insurer communication.
- Effective data validations and timely submissions
- Minimal downtime and seamless upgrades since go-live.
Why Salamatak Chose C-Med HIS
Key Takeaway
Salamatak Medical Center’s journey with C-Med HIS demonstrates a successful, phased digital transformation — from replacing an outdated HIS to achieving complete IDF and NPHIES integration.
The project highlights C-Med’s strength in delivering scalable, compliant, and reliable HIS solutions that empower healthcare institutions across Saudi Arabia to achieve operational excellence and regulatory readiness.